Banking Khabar | Kathmandu
Acting Governor of Nepal Rastra Bank, Neelam Dhungana, has called for closer collaboration between the banking and insurance sectors to enhance investment in productive sectors. Addressing the 57th anniversary celebration of the Nepal Insurance Authority, she emphasized the need to ensure investment security and promote entrepreneurship across the financial landscape.
Governor Dhungana highlighted that leveraging technology is key to driving growth in the insurance sector. She stressed the importance of integrating digital platforms, mobile applications, and artificial intelligence to improve operational efficiency in areas such as claims processing, premium collection, customer service, and risk assessment.
“Technology plays a pivotal role in insurance sector development,” she stated. “Nepali insurance companies must adopt digital tools to make their services faster, more transparent, accessible, and reliable.”
As a regulatory authority, the Insurance Board must also strengthen its focus on insurance-related security measures, Dhungana noted. She underscored the importance of ensuring timely claim settlements, especially during times of crisis such as accidents and natural disasters. According to her, timely payouts not only build public trust but also encourage wider insurance adoption.
Dhungana further stressed the need to enhance insurance literacy, promote insurance business, and protect the rights and interests of policyholders. She reiterated that these efforts are vital to making insurance services more effective and impactful in Nepal’s growing financial ecosystem.
